1. Your order may have been cancelled due to lack of inventory from the manufacturer or the item did not pass our quality control checks when it was prepared for shipment.
2. The information entered doesn’t match the information your payment provider has on file.  Please try contacting your payment provider to verify your information.  Your payment method has not been charged and any pending authorizations will expire in 5-7 business days depending on the guidelines of your financial institution.  For security and privacy, our Care team does not have access to the reason your order was not processed. 

We currently ship to Canada, To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day Express Shipping is also available in Greater Toronto Area in these postal codes

L1E, L1G, L1H, L1J, L1K, L1L, L1M, L1N, L1P, L1R, L1S, L1T, L1V, L1W, L1X, L1Z, L3L, L3P, L3R, L3S, L3T, L3X, L3Y, L4B, L4C, L4E, L4G, L4H, L4J, L4K, L4L, L4S, L4T, L4V, L4W, L4X, L4Y, L4Z, L5A, L5B, L5C, L5E, L5G, L5H, L5J, L5K, L5L, L5M, L5N, L5P, L5R, L5S, L5T, L5V, L5W, L6A, L6B, L6C, L6E, L6G, L6H, L6J, L6K, L6L, L6M, L6P, L6R, L6S, L6T, L6V, L6W, L6X, L6Y, L6Z, L7A, L7L, L7M, L7N, L7P, L7R, L7S, L7T, M0R, M1B, M1C, M1E, M1G, M1H, M1J, M1K, M1L, M1M, M1N, M1P, M1R, M1S, M1T, M1V, M1W, M1X, M2H, M2J, M2K, M2L, M2M, M2N, M2P, M2R, M3A, M3B, M3C, M3H, M3J, M3K, M3L, M3M, M3N, M4A, M4B, M4C, M4E, M4G, M4H, M4J, M4K, M4L, M4M, M4N, M4P, M4R, M4S, M4T, M4V, M4W, M4X, M4Y, M5A, M5B, M5C, M5E, M5G, M5H, M5J, M5K, M5L, M5M, M5N, M5P, M5R, M5S, M5T, M5V, M5W, M5X, M6A, M6B, M6C, M6E, M6G, M6H, M6J, M6K, M6L, M6M, M6N, M6P, M6R, M6S, M7A, M7R, M7Y, M8V, M8W, M8X, M8Y, M8Z, M9A, M9B, M9C, M9L, M9M, M9N, M9P, M9R, M9V, M9W

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

Some items not eligible for store pick up include: 

• Items with additional shipping charges
• Gift cards

Yes Someone else can pick up your order, But you need to email us their name and contact information. In that case, they need to show their ID with same name and order number. Then they can pickup your order.

Your order will be held for up to a week. In the meantime, you'll receive:

• a reminder email after 2 days
• a final reminder email after 6 days

If we don’t hear from you after a week, we'll mail your order to the billing address used during checkout.